Cathie brings a human touch to every phone call, acting as your virtual receptionist around the clock. She greets callers with a welcoming, branded message, handles routine enquiries—from opening hours to appointment bookings—and intelligently routes more complex calls to the right team member. Fully integrated with your existing telephony system, Cathie reduces missed calls and long wait times, turning every interaction into a positive brand experience. Detailed call reports and sentiment analysis help you monitor call volumes, measure customer satisfaction and fine-tune your communication strategy.