Echo is your all-in-one reputation guardian: an AI-powered feedback and review management solution that keeps you one step ahead of customer sentiment. It continuously scans review platforms, social media and survey responses to gather every mention of your brand. Advanced natural language processing analyses each comment for tone, urgency and topic, then prioritises critical feedback and recommends tailored responses. With Echo’s automated alerts and performance dashboards, you’ll resolve issues faster, showcase positive testimonials and build enduring trust with your audience.